Terms of Service
Last Updated 29 November, 2018
Thanks for choosing Workshop, a product of Workshop Tech Solutions Ltd (“Workshop”, “we”, “us”, “our”). By signing up or otherwise using the Workshop services, websites, and software applications (collectively, “Workshop”, “Workshop Service” or “Service”), or accessing any content or material that is made available by Workshop through the Service (the “Content”) you are entering into a binding contract with the Workshop entity indicated at the start of this section. The Service also include the Workshop Support Community as further described in the Workshop Support Community section.
Use of the Workshop Service relies on several technical requirements.
In order to use the Workshop Service and access the Content, you need to (1) be 18 or older, or be 13 or older and have your parent or guardian’s consent to the Agreements, (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) be resident in a country where the Service is available. You also promise that any registration information that you submit to Workshop is true, accurate, and complete, and you agree to keep it that way at all times.
Changes to the Agreements
Occasionally we may, at our own discretion, make changes to the Agreements. When we make material changes to the Agreements, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Agreements, you may terminate the Agreements by contacting us by email.
Enjoying Workshop / General
Workshop enables students (“Students”) to connect with independent contractor mentors and training or educational institutions and their official representatives (the “Mentors”, collectively with Students, the “Users”) who provide recorded instruction, tutoring, and learning services (the “Content”) via the Workshop Service. The Service include, without limitation, facilitating and hosting Content and supporting materials, and taking feedback from Users.
The Workshop Service is only a marketplace for Mentors and Students. We do not hire or employ Mentors nor are we responsible or liable for any interactions involved between the Mentors and the Students who purchase a Mentor’s Content via the Service. We are not responsible for disputes, claims, losses, injuries, or damage of any kind that might arise out of or related to conduct of Mentors or Students, including, but not limited to, any Student’s reliance upon any information provided by a Mentor.
Rights we grant you
The Workshop Service and the Content are the property of Workshop or Workshop’s licensors. Subject to these Terms and our policies (including the Acceptable Use Policy, Code of Conduct, and course-specific eligibility requirements and other terms), we grant you a limited, non-exclusive, revocable license to make use of the Workshop Service, and a limited, non-exclusive, non-transferable, revocable license to make personal, non-commercial use of the Content (the “License”) for which you have paid all required fees. This License shall remain in effect until and unless terminated by you or Workshop. You promise and agree that you are using the Content for your own personal, non-commercial use and that you will not redistribute or transfer the Workshop Service or the Content.
The Workshop software applications and the Content are licensed, not sold, to you, and Workshop and its licensors retain ownership of all copies of the Workshop software applications and Content even after installation on your personal computers, mobile handsets, tablets, and/or other relevant devices (“Devices”).
All Workshop trademarks, service marks, trade names, logos, domain names, and any other feature of the Workshop brand (“Workshop Brand Features”) are the sole property of Workshop or its licensors. The Agreements do not grant you any rights to use any Workshop Brand Features whether for commercial or non-commercial use.
You agree and abide by our Acceptable Use Policy and not to use the Workshop Service, the Content, or any part thereof in any manner not expressly permitted by the Agreements. Except for the rights expressly granted to you in these Agreements, Workshop grants no right, title, or interest to you in the Workshop Service or Content.
Third party software (for example, open source software libraries) included in the Workshop Service are licensed to you either under the Agreements or under the relevant third party software library’s license terms.
Workshop users may post, upload, and/or contribute (“post”) content to the Service (which may include, for example, pictures, text, messages, information, and/or other types of content)(“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the Workshop Support Community as well as any other part of the Workshop Service.
You promise that, with respect to any User Content you post on Workshop, (1) you have the right to post such User Content, and (2) such User Content, or its use by Workshop as contemplated by the Agreements, does not violate the Agreements, applicable law, or the intellectual property (including without limitation copyright), publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by Workshop or any mentor, entity or individual without express written consent from such individual or entity.
Workshop may, but has no obligation to, monitor, review, or edit User Content. In all cases, Workshop reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Workshop’s sole discretion, violates the Agreements. Workshop may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
You are solely responsible for all User Content that you post. Workshop is not responsible for User Content nor does it endorse any opinion contained in any User Content. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST WORKSHOP RELATED TO USER CONTENT THAT YOU POST, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD WORKSHOP HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE LAWYER FEES AND COSTS) ARISING OUT OF SUCH CLAIM.
Rights you grant us
In consideration for the rights granted to you under the Agreements, you grant us the right (1) to allow the Workshop Service to use the processor, bandwidth, and storage hardware on your Device in order to facilitate the operation of the Service, (2) to provide advertising and other information to you. In any part of the Workshop Service, the Content you view, including its selection and placement, may be influenced by commercial considerations, including agreements with third parties. Some Content licensed or provided to Workshop may contain advertising as part of the Content.
If you provide feedback, ideas or suggestions to Workshop in connection with the Workshop Service of Content (“Feedback”), you acknowledge that the Feedback is not confidential and you authorize Workshop to use that Feedback without restriction and without payment to you. Feedback is considered a type of User Content.
You grant Workshop a non-exclusive, transferable, sub-licensable, royalty-free, perpetual (or, in jurisdictions where this is not permitted, for a term equal to the duration of the Agreement plus twenty (20) years), irrevocable, fully paid, worldwide license to use, reproduce, make available to the public (e.g. perform or display), publish, translate, modify, create derivative works from, and distribute any of your User Content in connection with the Service through any medium, whether alone or in combination with other content or materials, in any manner and by any means, method or technology, whether now known or hereafter created. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content. Where applicable and permitted under applicable law, you also agree to waive any “moral rights” (or the equivalent under applicable law) such as your right to be identified as the author of any User Content, including Feedback and your right to object to derogatory treatment of such User Content.
Infringement and reporting User Content
Workshop respects the rights of intellectual property owners. If you believe that any Content infringes your intellectual property rights or other rights. If Workshop is notified by a copyright holder that any Content infringes a copyright, Workshop may in its absolute discretion take actions without prior notification to the provider of that Content. If the provider believes that the content is not infringing, the provider may submit a counter-notification to Workshop with a request to restore the removed content.
If you believe that any Content does not comply with the Acceptable Use Policy, please contact us.
Service limitations and modifications
Workshop will make reasonable efforts to keep the Workshop Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, Workshop reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Workshop Service, with or without notice, all without liability to you, except where prohibited by law, for any interruption, modification, or discontinuation of the Workshop Service or any function or feature thereof. You understand, agree, and accept that Workshop has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service. This section will be enforced to the extent permissible by applicable law. Workshop and/or the owners of any Content may, from time to time, remove any such Content without notice to the extent permitted by applicable law.
Workshop may modify the Service or discontinue their availability at any time.
The Workshop Community is a place for discussions and exchange of information, tips, and other materials related to the Workshop Service. In addition to the Agreements, you also agree to adhere to the Workshop Community Terms. If you do not agree to the Agreements or the Community Terms you may not use the Workshop Community.
By using the Workshop Community, you confirm that any registration information that you submit to Workshop is true, accurate, and complete and that you will update such information in order to keep it current. It is strictly prohibited to include information in your profile that suggests that you are a Workshop employee or moderator or to otherwise pose as such an employee or moderator when using the Workshop Community. You also acknowledge and agree that Workshop may remove or reclaim your username at any time if Workshop, in its absolute discretion, considers such action appropriate.
No Official Support
No User Content or other content posted by Workshop employees, moderators and/or representatives on the Workshop Community should be construed as official support provided by Workshop. For details regarding official support, see the section Customer Support. Any content provided or made available to you on the Workshop Support Community by Workshop employees, moderators, and/or representatives is provided on an “as is” basis without warranties of any kind.
You acknowledge that opinions express in User Content on the Workshop Support Community are those of contributors of such User Content only and do not reflect the opinions or policies of Workshop or any of its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, suppliers, or licensors.
For customer support with account-related and payment-related questions (“Customer Support Queries”), please submit a support ticket to our customer service team using the Customer Service Contact Form. We will use reasonable endeavours to respond to all Customer Support Queries within a reasonable time frame and/or that we will be able to satisfactorily answer any such queries.
Workshop is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the course content. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.
Payments, cancellations, and cooling off
Pricing of paid Services (e.g., workshops or courses) is determined by Workshop and the Mentor. You agree to pay the fees for the Content that you purchase, and hereby authorize us to charge your credit card for such fees. If your credit card is declined, you agree to pay us the fees within thirty (30) days of notification from us, and pay (at our discretion) a late payment charge of 1.5% per month or the maximum permitted by law, whichever is greater. If your card is declined we may choose to limit your access to the platform and/or the workshop being purchased.
Fees may vary based on your location and other factors, and Workshop reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services.
European Union Users: By purchasing Content, you are confirming that you want the Content immediately credited to your User Account and that by doing so, you are hereby waiving any and all cancellation rights under applicable laws, including but not limited to the EU Consumer Rights Directive (2011/83/EU) and/or any national laws implementing it. Notwithstanding the foregoing, you will still be eligible for the 14 day refund right as set out in the Refund Policy.
All Other Users: Refunds may be available as described in our Refund Policy.
When purchasing certain course Content, you may have the choice to pay for the course using an instalment plan. When entering into an instalment plan, you are entering into a 0% APR instalment loan which is to be paid according to the payment plan terms specified at the time of purchasing.
The first instalment will be charged to your credit or debit card immediately upon your election to purchase the Content. The second instalment will automatically be charged to your credit or debit card 1 month (30-days) after the initial payment. Any subsequent payments will be taken 1 month (30-days) after the preceeding payment.
If you do not pay all of the instalments in full accordance with the above, you will lose access to the Content and only be entitled to a refund in accordance with our Refund Policy. Workshop has no obligation to offer refunds to students who fail to fully pay their instalment plan.
Outside of the mobile applications, Workshop uses the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, your Stripe account to process credit and debit card transactions for your Workshop account. Workshop is a “Partner Application” as defined in the Stripe Terms of Service.
By using Workshop and agreeing to the Workshop Terms or Service, you also agree to be bound by Stripe’s Terms of Service.
Purchases through the iOS application are processed by Apple and will show in your Apple account.
European Union: In the event that the sale or delivery of a workshop to any Student in the European Union is subject to any value added tax (“VAT”), under applicable law, Workshop will collect and remit the VAT to the competent tax authorities for sales of such Content to Students in the European Union. Workshop may at its own discretion increase the Sale Price where Workshop is of the view that VAT may be due and Workshop will have a liability to account for such. You will indemnify and hold Workshop harmless against any and all claims by any tax authority for any underpayment of VAT, and any penalties and/or interest thereon.
All Other Countries: For sales of any workshops in countries other than the European Union, as a Mentor, you are responsible for remitting the taxes to the appropriate taxing authority (which may be different to the tax authority in your own location). Workshop is unable to provide you with tax advice and you should consult your own tax advisor.
Term and termination
The Agreements will continue to apply to you until terminated by either you or Workshop. However, you acknowledge and agree that the perpetual license granted by you in relation to User Content, including Feedback, is irrevocable and will therefore continue after expiry or termination of any of the Agreements for any reason. Workshop may terminate the Agreements or suspend your access to the Workshop Service at any time, including in the event of actual or suspected unauthorised use of the Workshop Service and/or Content, or non-compliance with the Agreements. If you or Workshop terminate the Agreements, or if Workshop suspends your access to the Workshop Service, you agree that Workshop shall have no liability or responsibility to you and Workshop will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Workshop account, please contact us through the Customer Service contact form. This section will be enforced to the extent permissible by applicable law. You may terminate the Agreements at any time.
Warranty & Disclaimer
WE ENDEAVOUR TO PROVIDE THE BEST SERVICE WE CAN, BUT YOU UNDERSTAND AND AGREE THAT THE WORKSHOP SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE WORKSHOP SERVICE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WORKSHOP AND ALL OWNERS OF THE CONTENT MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER WORKSHOP NOR ANY OWNER OF CONTENT WARRANTS THAT THE WORKSHOP SERVICE IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, WORKSHOP MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF), USER CONTENT, OR ANY OTHER PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE WORKSHOP SERVICE OR ANY HYPERLINKED WEBSITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. YOU UNDERSTAND AND AGREE THAT WORKSHOP IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE WORKSHOP SERVICE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM WORKSHOP SHALL CREATE ANY WARRANTY ON BEHALF OF WORKSHOP IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE WORKSHOP SERVICE IS TO UNINSTALL ANY WORKSHOP SOFTWARE AND TO STOP USING THE WORKSHOP SERVICE. WHILE WORKSHOP ACCEPTS NO RESPONSIBILITY FOR THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO WORKSHOP, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL AND/OR STOP USING ANY SUCH THIRD PARTY APPLICATIONS.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WORKSHOP, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OR INABILITY TO USE THE WORKSHOP SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER WORKSHOP HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE WORKSHOP SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO WORKSHOP DURING THE PRIOR TWELVE MONTHS IN QUESTION, TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW.
Nothing in the Agreements removes or limits Workshop’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.
Third party rights
You acknowledge and agree that the owners of the Content and certain distributors (such as app store providers) are intended beneficiaries of the Agreements and have the right to enforce the Agreements directly against you. Other than as set out in this section, the Agreements are not intended to grant rights to anyone except you and Workshop, and in no event shall the Agreements create any third party beneficiary rights. Furthermore, the rights to terminate, rescind, or agree to any variation, waiver, or settlement of the Agreements are not subject to the consent of any other person.
If you have downloaded the App from the Apple, Inc. (“Apple”) App Store or if you are using the App on an iOS device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple. This Agreement is between you and Workshop only, not with Apple, and Apple is not responsible for the Service and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, then you may notify Apple and Apple will refund any applicable purchase price for the App to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including, but not limited to: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the App infringe that third party’s intellectual property rights. You agree to comply with any applicable third party terms, when using the Service. Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary of this Agreement. You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
Other than as stated in this section or as explicitly agreed upon in writing between you and Workshop, the Agreements constitute all the terms and conditions agreed upon between you and Workshop and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral.
Severability and waiver
Unless as otherwise stated in the Agreements, should any provision of the Agreements be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreements, and the application of that provision shall be enforced to the extent permitted by law.
Any failure by Workshop or any third party beneficiary to enforce the Agreements or any provision thereof shall not waive Workshop’s or the applicable third party beneficiary’s right to do so.
Workshop may assign the Agreements or any part of them, and Workshop may delegate any of its obligations under the Agreements. You may not assign the Agreements or any part of them, nor transfer or sublicense your rights under the Agreements, to any third party.
To the fullest extent permitted by applicable law, you agree to indemnify and hold Workshop harmless from and against all damages, losses, and expenses of any kind (including reasonable lawyer fees and costs) arising out of: (1) your breach of this Agreement; (2) any User Content; (3) any activity in which you engage on or through the Workshop Service; and (4) your violation of any law or the rights of a third party.
If you have any questions concerning the Workshop Service or the Agreements, please contact Workshop customer service.
Thank you for reading our Terms. We hope you enjoy learning with Workshop!
Acceptable Use Policy
Effective as of 29 November, 2018
Workshop respects intellectual property rights and expects you to do the same. We’ve established a few ground rules for you to follow when using the Service, to make sure Workshop stays enjoyable for everyone. Please follow these rules and encourage other Users to do the same.
The following is not permitted for any reason whatsoever:
- Copying, redistributing, reproducing, “ripping”, recording, transferring, performing or displaying to the public, broadcasting, or making available to the public any part of the Workshop Service or the Content, or otherwise making any use of the Workshop Service or the Content which is not expressly permitted under the Agreements or applicable law or which otherwise infringes the intellectual property rights (such as copyright) in the Workshop Service or the Content or any part of it;
- Transferring copies of cached Content from an authorized Device to any other Device via any means;
- Reverse-engineering, decompiling, disassembling, modifying, or creating derivative works based on the Workshop Service, Content or any part thereof unless permitted by applicable law;
- Circumventing any technology used by Workshop, its licensors, or any third party to protect the Content or the Service.
- Selling, renting, sublicensing or leasing of any part of the Workshop Service or the Content;
- Circumventing any territorial restrictions applied by Workshop or its licensors;
- Removing or altering any copyright, trademark, or other intellectual property notices contained on or provided through the Workshop Service (including for the purpose of disguising or changing any indications of the ownership or source of any Content);
- Providing your password to any other person or using any other person’s username and password; or
- “Crawling” the Workshop Service or otherwise using any automated means (including bots, scrapes, and spiders) to collect information from Workshop;
Please respect Workshop the owners of the Content and other users of the Workshop Service. Don’t engage in any activity, post any User Content, or register and/or use a username which is or includes material that:
- Is offensive, abusive, defamatory, pornographic, threatening, or obscene;
- Is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to violations of intellectual property rights, privacy rights, or proprietary rights of Workshop or a third party;
- Includes your password or purposely includes any other user’s password or purposely includes personal data of third parties or is intended to solicit such personal data;
- Includes malicious content such as malware, Trojan horses, or viruses, or otherwise interferes with any user’s access to the Service;
- Is intended to or does harass or bully other users;
- Impersonates or misrepresents your affiliation with another user, person, or entity, or is otherwise fraudulent, false, deceptive, or misleading;
- Uses automated means to artificially promote content;
- Involves commercial or sales activities, such as advertising, promotions, contests, sweepstakes, or pyramid schemes, that are not expressly authorized by Workshop;
- Links to, references, or otherwise promotes commercial products or services, except as expressly authorized by Workshop;
- Interferes with or in any way disrupts the Workshop Service, tampers with, breaches, or attempts to probe, scan, or test for vulnerabilities in the Service or Workshop’s computer systems, network, usage rules, or any of Workshop’s security components, authentication measures or any other protection measures applicable to the Service, the Content or any part thereof; or
- Conflicts with the Agreements, as determined by Workshop.
You acknowledge and agree that posting any such User Content may result in immediate termination or suspension of your Workshop account. You also agree that Workshop may also reclaim your username for any reason.
Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.
Effective as of 29 November, 2018
For details on our refund deadlines and policies, please refer to the information below; note that our policies differ for workshop and course purchases, and that payment options may vary from one to another. Please also note that we treat violations of our Terms of Service and Code of Conduct very seriously, and we have no obligation to offer refunds to students who are found to be in violation of these terms, even if their requests are made within the designated refund period. Similarly we have no obligation to offer late refunds to students who do not pass a course, or who are otherwise unsatisfied with their final grade.
For Workshop Purchases
Workshop offers Students a fourteen 14-day money back guarantee on workshops that are purchased on the Workshop website (at https://app.workshop.ws). If you, as a Student, are unhappy with such a workshop and request a refund within 14 (14) days of the date that you paid for access to that workshop, we will provide you with a full refund of the amount you paid.
Notwithstanding the foregoing, if you purchase a workshop through a third party marketplace (e.g., in-app purchases through the Apple App Store or Google Play Store), the refund policy applicable to that third party marketplace will apply, unless otherwise explicitly state by Workshop. Except by otherwise explicitly stated by Workshop, the third party marketplace will be solely responsible for making refunds under its refund policy, and Workshop will have no refund obligations. Workshop disclaims any responsibility or liability related to any third party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy.
Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate your User Account and refuse or restrict any and all current or future use of Workshop, without any liability to You.
For Course Purchases
If you cancel your paid enrollment for a course, Workshop will offer you a complete refund until 30 days after your payment, unless the payment has been made within 30 days of the start date of the course, in which case Workshop will offer you a complete refund until 14 days after your payment.
Notwithstanding the foregoing, shorter refund periods may apply to specific courses. In these cases, the shorter period will be stated as part of the sign-up process for the course.
By paying for a course before your course start date, your refund eligibility period will start on the payment date, not the course’s start date. Any feature access periods will start on the course’s start date, not on your payment date.
By opting to pay for a course using instalments, your refund eligibility period will start on the payment date of the initial deposit.
How to request a refund
To request a refund, contact us at [email protected] with your email address and query. Alternatively you can request a refund through the support functionality within the mobile application.
When and how we issue refunds
Upon determining that a refund is due to you under these Terms, we will issue such a refund within 14 days of our confirmation that such a refund is due to you.
For Content purchased as a result of our refer-a-friend scheme, you are not eligible for a refund on the order for which the reward was offered.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Content.
Code of Conduct
Effective as of 29 November, 2018
All students participating in a workshop or course must agree to abide by the following code of conduct:
- I will register for only one account.
- My answers to homework, quizzes, exams, projects, and other assessments will be my own work (except for assessments that explicitly permit collaboration).
- I will not make solutions to homework, quizzes, exams, projects and other assessments available to anyone else (except to the extent an assessment explicitly permits sharing solutions). This includes both solutions from me, as well as any solutions provided by the workshop or course staff or others.
- I will not engage in any other activities that will dishonestly improve my results or dishonestly improve or hurt the results of others.